TV Guide - No Information Available

[IV_C]

My TV Guiide.

All progams showing "No Information Available"

I have rebooted the hub and the 360 box checked the connections and still cannot get program information.

Help please

Kind regards,

Ivor

[MOD EDIT: Subject title changed for clarity]

[japitts · Accepted solution]

Can you view OnDemand programmes and/or streaming apps? They use the same internet connection.

[IV_C]

Cannot do on demand etc. Checked all diagnostics and state OK.

[IV_C]

Hi Japitts,

There is a problem with on demand and the streaming apps.

According to the diagnostics i am connected to the virginmedia servers.

This morning my guide seems to partly work as it is showing things starting 11th September 2023  so it looks

like nothing will happen until then.

The problem must be with the virginmedia team.

Kind regards

Ivor

[japitts]

What is the problem with your OnDemand/streaming? Are you saying it's not working?

When you say the diagnostics confirm a connection to the VM servers - can you post a picture of this?

How is your TV360 connected to your homehub? It is this which provides the internet connection and is very likely the cause of this.

[IV_C]

dianosticsdianostics

[IV_C]

Dear Japitts,

Dianostics above.

When i go into on demand and catch up the items will not play.

Ivor

[Roger_Gooner]

Although your WiFi connection does seem to be strong, try an Ethernet cable directly from hub to 360.

[IV_C]

Dear Roger,

I do agree with what you suggest, but currently cannot do this as my hub is downstairs and TV upstairs.

But do agree with you it would be an ideal solution as wi fi does occasionally disconnect.

Kind regards,

Ivor

[japitts]

I don't use a TV360 so am unfamiliar with its interface, I have a V6. But the troubleshooting concepts are identical, it's evident your box is having problems with its internet connectivity.

When VoD (On Demand) doesn't work, I assume you get an error message - what is it? That may well help with VM faults.