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TV Box Overheating on Disney+

SamAinsworth
Tuning in

Hey!

My Virgin TV box is overheating when watching Disney+. Any ideas why?

The box was overheating a few months ago when the weather was warmer, but it seemed to get better. However, I recently got Disney+ and its consistently overheating after a few minutes of watching anything.

Screenshot 2023-08-27 194225.png

 

3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Hi @SamAinsworth 

Make sure that the box is in the open and well ventilated and not in direct sunlight.  I suggest that you don't leave the box streaming on Disney + if nobody is in the room.

There were a few other threads earlier this year with the same issue of the box over heating when watching Disney+ on the 360 <<< here >>>   and <<< here >>>  <<< here >>> 

A member of the forum team should pick this up in a day or two and help.

Dave
I don't work for Virgin Media.
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Hey there.

As you can see on the image, nothing is covering the box. We also don’t leave it on unattended - it’s happening a few minutes into watching something 

Hi SamAinsworth,

Thank you for your post. I'm very sorry to see your Tv box is overheating. 

This certainly is something we would like to get resolved for you. 

I will private message you now to confirm your details. 

^Martin