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TV Box Overheating on Disney+

SamAinsworth
Tuning in

on ‎27-08-2023 19:43

Hey!

My Virgin TV box is overheating when watching Disney+. Any ideas why?

The box was overheating a few months ago when the weather was warmer, but it seemed to get better. However, I recently got Disney+ and its consistently overheating after a few minutes of watching anything.

Screenshot 2023-08-27 194225.png

 

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎27-08-2023 21:35

Hi @SamAinsworth 

Make sure that the box is in the open and well ventilated and not in direct sunlight.  I suggest that you don't leave the box streaming on Disney + if nobody is in the room.

There were a few other threads earlier this year with the same issue of the box over heating when watching Disney+ on the 360 <<< here >>>   and <<< here >>>  <<< here >>> 

A member of the forum team should pick this up in a day or two and help.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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SamAinsworth
Tuning in
In response to newapollo

on ‎27-08-2023 21:37

Hey there.

As you can see on the image, nothing is covering the box. We also don’t leave it on unattended - it’s happening a few minutes into watching something 

Martin_N
Forum Team
Forum Team
In response to SamAinsworth

on ‎28-08-2023 08:08

Hi SamAinsworth,

Thank you for your post. I'm very sorry to see your Tv box is overheating. 

This certainly is something we would like to get resolved for you. 

I will private message you now to confirm your details. 

^Martin

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