I've moved your post to the 360 forum as the V6 boxes don't have those error codes.
Both error messages report recording playout failed and advise you to get in touch so they can run further tests.
Have you tried calling the faults team? 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
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