on 31-07-2023 18:34
So as my current contract was expired I was offered new contract with TV 360 and the latest remotes
However as I understood my current TV box would be updated and all I had to do was pair the remotes
Fast forward to today , remotes won't pair , TV services are down and I phoned for technical help to be told 3 different things
First call , nothing to be done, up to 5 days tiil its fixed
Second call , reboot , still not working, nothing to be done
Third call , told I need an engineer and a new TV 360 box to match remotes! Then cut off when I questioned this
Now totally confused as was informed my current box would be sent 'a download' and remotes would only need paired ,
Can anyone advise? TIA
on 31-07-2023 18:51
Hi @Mocath22,
Thank you for your post and welcome to our community forums. We're here to help.
I'm really sorry to hear you're having some problems with your TV boxes and services, and that there's some issue with the accompanying TV remotes too. What happens when you try to pair the remote? Did the team state why you'd need a technician visit booking?
Thanks,
31-07-2023 19:41 - edited 31-07-2023 19:42
Hi Mocath22
There should have been either a pamphlet included with the remote(s) or instructions printed on the inside lid of the box containing the remotes. There's a picture of the instructions below - also here is the url with the same information.
https://assets.virginmedia.com/resources/pdf/VTV360_A5_insert_instructions_leaflet_pre_packaging.pdf
EDIT - There's also a video you can follow. https://www.youtube.com/watch?v=KruQsQbPMsw
on 31-07-2023 20:41
Hi
Nothing happens,I press the relevant buttons for 10 secs, does nothing
I'm more interested if the info I received re the tv 360 box was correct ,
on 31-07-2023 20:42
Yep know that , virgin sent text stating they had installed remotes as I had not done so within the 5 days allowed
on 31-07-2023 21:02
To add , now box is not recording planned recordings, fault with account not being set up correctly 🙄
on 31-07-2023 21:31
@Mocath22 wrote:I'm more interested if the info I received re the tv 360 box was correct ,
If you were told your new contract included TV360, that certainly wasn't correct.
Any package you're offered can apply to either your existing TV hardware or to a voluntary choice to convert to TV360. Migrations are not compulsory.
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on 01-08-2023 08:04
So it would appear the virgin media home worker who set up thd new contract lied and mix sold me the contract
I have his full name and contact number and I will post it here if virgin do not correct this
on 01-08-2023 11:28
I am sorry to hear this.
Please can you expand on what was mis sold?
Does the price not match up to what was promised? Cheers
Matt - Forum Team
New around here?
on 02-08-2023 08:51
Are you serious , you have not provided the TV 360, you sent remotes the do t work , I now have NO T.V service in my lounge, nothing , blank blue screen
So called helpline only run checks,no offer of engineer
I call that mis sold , dont you?!