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JohnFourty
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TV 360

The upgrade link page for upgrade to 360 is broken.

Getting through on the phone is impossible, how do I upgrade?

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TiffanyGreen97
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Re: TV 360

If the link is broken and you cant get through on phone try the online chat

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JohnFourty
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Re: TV 360

What online chat?

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newapollo
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Re: TV 360

Hi JohnFourty,

Hopefully this link helps /customer/all-in-one#touch 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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JohnFourty
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Re: TV 360

Thanks for the link, the "message us" button does not work on mobile browsers or Chrome desktop.

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newapollo
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Re: TV 360

Hi again JohnFourty,

I've just checked and it's working on my PC.

Have also just checked on my android mobile and android tablet using chrome browser in desktop mode and it's working on both

It took around 5 seconds to pop up after clicking on the red Click to chat icon, and made a plink noise when the chat box opened further down the screen

EDIT: maybe you have a pop up blocker turned on preventing the chat messenger box opening.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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JohnFourty
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Re: TV 360

Sorry Dave. I meant to say your link does work.

The normal contact us "message us" button doesn't work on the main website.

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