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TV 360 - whining noise

Hi After upgrading my V6 box to new TV 360 the box is now constantly making a horrible high pitched whine and whir noise which keeps going up and down in pitch and volume 

I’m guessing it’s the HDD - however the box didn’t do this before so it’s due to TV 360 software as nothing else has changed 

appreciate any advice 

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Re: TV 360 - whining noise

We have exactly the same problem. It's horrible.

Have you reported it to Virgin at all?

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Re: TV 360 - whining noise

hi there

i called Customer Services today and was passed to a TV 360 advisor - they said they will pass this to 2nd line so I will follow this through and see what happens

again I would describe this as the HDD being stuck “constantly spinning at full speed” and never spinning down - hence the sound. I would imagine that this is putting massive strain on the HDD shortening the life of my box - so not impressed at all with TV360 currently 

it’s pretty shocking and I am a VM staff member so this isn’t great for advocacy currently as I won’t advise people to trial it until this is fixed

 

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