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PipTy
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TV 360 what is it?

excited to be invite to join the 360 gang - and I had a note to say its gone live! Cant see any difference - so what's all the fuss about?

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BenMcr
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Re: TV 360 what is it?

It's a completely different UI to the V6, so you should be able to tell the difference!

If you're updating from the V6, have you follow the install app instructions after getting your new remotes.
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PipTy
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Re: TV 360 what is it?

currently have a TIVO box - have had no new hardware!

 

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japitts
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Message 4 of 16
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Re: TV 360 what is it?

The TiVo box can't take 360 software, so I'm guessing you did have a V6... check here for pictures of the 3 boxes,

But otherwise as per Ben.... 360 is completely different software to the TiVo platform which drives the TiVo & V6 boxes.

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BenMcr
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Message 5 of 16
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Re: TV 360 what is it?

If you have an older TiVo box you should have had a delivery of a new box and remote.

Customers with a V6 box just get the remote as they've already got the right box and it can get the new 360 firmware downloaded.

What was the notification you got to say it had gone live?
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PipTy
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Message 6 of 16
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Re: TV 360 what is it?

ok my mistook I have a V6 - how do I activate then?
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PipTy
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Message 7 of 16
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Re: TV 360 what is it?

Quick recap of what you now enjoy:
Your new package now includes:
TV: Virgin TV 360 box
We've removed:
TV: Virgin TV V6 Box. powered by TiVo
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newapollo
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Message 8 of 16
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Re: TV 360 what is it?

Hi PipTy,

You will receive or should have received a new voice activated remote control.

Once you receive that can start the process to change the V6 from a TIVO interface to the new Horizon (360) interface.

Once you've received your new remote there should be an app  "Upgrade to Virgin TV 360 now" either on your Home screen, or in the All Apps folder

There should be either  a leaflet included with the new remote, or instructions printed on the inside of the box the remote came in.

Picture below showing what to do.

360 upgrade360 upgrade

Dave

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BenMcr
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Message 9 of 16
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Re: TV 360 what is it?

You will be getting a new remote in the post shortly then along with instructions of how to switch over.

Remember to watch everything recorded before you do so and also make a note of series links. These don't transfer over.
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PipTy
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Message 10 of 16
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Re: TV 360 what is it?

ok thanks will wait for the new remote - bit of a rubbish roll out! Hope the product is better than the hype!
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