Ok found the remote but the buttons don’t work that includes the menus back or keyboard. Also the circular control section also has no working operating features. Am I missing something to get this working as a remote?
Ok got an email from virgin saying something about being updated then the iPhone virgin go app started working. So up and running not the ideal way to have a second remote, but it covers the gap the engineers/product developers completely missed customers needs for a facility for a second remote (even my installation engineer was not awear that its was one box one remote design)