Got the full shebang with Virgin Media - broadband, TV, etc.
Had V6, plodding along nicely. Had the usual intermittent internet connections you get with VM now and again but nothing extraordinary. TV worked absolutely fine.
Upgraded to 360 - all hell broke loose. Channel guide wouldn't load properly - missing logos, no info, etc. - the mic button wouldn't respond, couldn't jump to Netflix or Prime etc. as this would usually result in a blank purple screen as would many other commands.
Had to fight to get an engineer out who eventually concluded it was to do with either, or both the TP-Link desktop switch and Netgear powerline adapter that I have integrated into my home network, as it or they were most likely causing some "loopback". This has been confirmed however, as if I disconnect them the 360 works like a dream.
The problem I have is that I cannot just leave them disconnected - they connect the bottom half of my house to the top half via my network setup. It is simply not possible to break that connection.
Surely somebody else has a similar setup in their home??? VM are trying to dismiss it as a "me problem" since it's not their equipment, but the fact remains that the same configuration worked without any fault with the V6 software, so why should the 360 be any different?
Really looking for tech savvy helpers' advice here please.
Using a TP LINK TL-SF1016D desktop switch and a Netgear PLP1000 powerline adapter.
Many thanks