It's possible that it's a settings issue at the VM end. They may be able to fix it over the phone, if not it may need an engineer visit.
You could try calling 150 from a VM phone, or 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service"
If you get the automated response asking you to press 1 for the link to online support etc, ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.
Or you can wait here for a day or two to see if a member of the Forum Team can pick this up for you
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