TV 360 stopped working after switching off, now no TV picture, just loud annoying loop

[davidpaul]

I received my 360 remote and performed the upgrade, all seemed to be OK, I was going to demo to my wife so I switched off, themn on, now all I get is a blank screen, loud sound of the "Welcome to TV360" loop, the remote will switch the box off, back on again, but will do nothing else, now I no TV at all

[Megan_L]

Hi Davidpaul,

Thanks for using the forums to get this issue with your TV services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

As it's been a few days since you last posted, can I ask if you're still having this issue on the box?

I have tried to do a health check on your box from my side however it seems your box may be off. Could you turn it on for me please so I can do some diagnostics?

Thanks,

Megan_L

[davidpaul]

Hi Megan,

I have got that to work, but live TV the sound randomly goes and breaks up, and restarts, the box is on now until approx 10:30pm

[davidpaul]

And the sound when working is out of sync, I wish I had not had this 360 at the moment, not watchable service

[davidpaul]

This happens every 20 minutes, the sound goes off for a few seconds, then comes back on sounding like Daleks, then goes back to normal

[Gareth_L]

Hello davidpaul,

Thanks for your post. 
Sorry to hear about the issue with your 360 box.
I can look into this for you as I think we may be best to arrange a technicians visit.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hello davidpaul,

Thanks so much for your private message and confirming your address, I have now booked you a visit for the 360 issue – you can check the date and time via your online account here  If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment
Gareth_L

[davidpaul]

Can he call me on my mobile to warn when he is on his way [removed] I do have to nip out, should be in from 8:00am

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