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mjkerr
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TV 360 remote

I have now had my TV 360 for 3 months

I press the TV button once, and the TV switches on

I have to press the ON button between 20 and 30 times in order to get the Virgin TV Box on

What is wrong?

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Anonymous
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Re: TV 360 remote

My virgin box is on all the time (to record shows).  I press the white power-on button on the 360 remote - the TV switches on and I watch the programme.

 

Why are you switching your virgin box off?

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newapollo
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Re: TV 360 remote

Hi @mjkerr 

The white TV power button on the left of the remote allows you to turn the TV on/off independently from the 360 set top box. Press once to turn off the TV and twice to turn it on.

The red set top box power button on the right of the 360 remote allows you to switch the 360 on and off. 

If One Power is enabled (Settings > Audio & Video > One Power) you can turn on most TV's and connected devices at the same time as the 360 with the red power button, but only if they are compatible and connected using an HDMI lead.

Dave

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mjkerr
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Re: TV 360 remote

I am not switching the Virgin TV 360 box off
I am only using the TV button
It turns off both the TV and Virgin TV 360 box

I have tried everything to stop this from happening

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mjkerr
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Re: TV 360 remote

One Power = Off

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Zach_R
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Re: TV 360 remote

Hi @mjkerr,

I am very sorry to hear you're having some issues with your TV remote recently. The white power button on the top left will be to turn on the TV, and the red power button in the top right will be for the TV box.

Which one are you pressing?

Thanks,
 



Zach - Forum Team


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mjkerr
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Re: TV 360 remote

As above, I am only using the TV button
The button in the top left hand corner

I do not use the Power button
The button in the top right hand corner

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mjkerr
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Re: TV 360 remote

Pressing the TV button, the TV switches on

I then press the Power button, no response
Press the Power button, no response
Press the Power button, no response

Press the TV button, the TV switches off
Press the TV button, the TV switches on

Repeat the middle section until the Virgin TV box switches on

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newapollo
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Re: TV 360 remote


@mjkerr wrote:

One Power = Off


You need to set One Power to ON  to get the red power button to work.

Go to Settings > Audio & Video > One Power  - set it to ON

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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BenMcr
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Message 10 of 25
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Re: TV 360 remote


@newapollo wrote:

@mjkerr wrote:

One Power = Off


You need to set One Power to ON  to get the red power button to work.

Go to Settings > Audio & Video > One Power  - set it to ON


So to be clear here, The red power button should always turn the 360 box on and off no matter the One Power setting.

One Power is whether the red button will also turn on or off the TV (assuming the box has detected it)

The white power button will only turn the identified TV on and off no matter what the One Power setting is.

**********************************
I work for Virgin Media - but all opinions posted here are my own