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TV 360 remote

I can only get the 360 remote to work with the 360 box if I stand very close to the box (within 2ft); the remote works for my TV from any distance (within the room) but seems to have a more limited range for the box?

Is anyone else experiencing this, or do I have a faulty 360 remote/box? Perhaps it's a built in function to encourage exercise/get me off the couch...

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Re: TV 360 remote

Hi 128k

 

Welcome to the Community and thanks for posting. 

I am very sorry for the delay in getting back to you. 

 

The remote should work at a greater distance than what you are describing.

Just to rule it out, have you tried changing the batteries in the remote?

 

If you have and there has been no change, please can you try and pair the remote again by holding down TV and 0 together until the standby light flashes. 

 

Thanks

 

 

 

 

Nat
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Re: TV 360 remote

I'd check the batteries. The remote seems to through them at some rate, especially if you've started using the voice control. 

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Re: TV 360 remote

Thanks both for the advice - I was thinking the same too (that it may be a battery issue) but have changed them and tried repairing. Still have a very limited range for the box (have to crouch close to the receiver for it to register any input). Working around it with the app to some extent, but the remote is not functioning as it should

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Re: TV 360 remote

Definetly a candidate for a replacement, I'd say.

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Helpful Answer

Re: TV 360 remote

Hi 128k,

 

I'd like to get you a replacement remote ordered 🙂

 

I'm going to pop you a private message now to check your details.

 

Thanks

 

Melissa

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Re: TV 360 remote

 

Silly answer I expect, but is there a plastic film over the display to stop it getting scratched in transit,. some of these films are hard to see because there are so clear and fit so exactly.

That may also explain the battery drain if you are pushing the buttons longer that normally they need to be.

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