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TV 360 remote control replacement

On our wavelength

Trying to order a replacement- the website is not working. Can anyone help please?


Community elder

Hi Shaf78,

Unfortunately the link works for the V6 but not for the 360 remote.

You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault or wait here for one of the forum team team to pick this up which might be 2 to 3 day's.

You can use the TVGO app while you are waiting, or if your TV has a smart remote you might be able to pair that to the 360 box, my LG smart remote is paired using Ziggo set-top box.


Forum Team
Forum Team

Hi @Shaf78,

Thanks for your post. Sorry to hear you're unable to order a replacement online. As mentioned by @roy247, this is only possible on V6 boxes at the moment, but this should be updated in the future.

I've had a look into this for you, and it looks like you have already had a replacement sent out in the last few days. It can take up to 5 working days to be received.


Reece - Forum Team

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