TV 360 problems

[Stanl]

After many days of contemplating I finally ditched Sky for Virgin TV 360.

I have had it one day and already I am having regrets.

Constantly getting CS2004 error code, BT Sport Ultimate doesn’t work at all and my Mini box cannot play any HD Channels whatsoever.

I’ve unplugged cables rebooted devices all morning and the coax signal on the mini box says it’s bad and on the main box it’s good so no real change.

One day and so much fuss and so many problems.

Should I be getting them back out to check everything again or just hope things settle down.

So disappointed at the moment.

[Royalbeech]

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@Stanl wrote:

After many days of contemplating I finally ditched Sky for Virgin TV 360.

I have had it one day and already I am having regrets.

Constantly getting CS2004 error code, BT Sport Ultimate doesn’t work at all and my Mini box cannot play any HD Channels whatsoever.

I’ve unplugged cables rebooted devices all morning and the coax signal on the mini box says it’s bad and on the main box it’s good so no real change.

One day and so much fuss and so many problems.

Should I be getting them back out to check everything again or just hope things settle down.

So disappointed at the moment.

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Yes for sure you should get them back to check the signal levels etc,  the technician should not have left without making sure all was working fine and all signal levels are correct. 

Have you been moving things around after the technician left??

Phone 150 on the phone and speak to someone, make sure you choose the correct menu number. 

[Stanl]

I have in as much as I have unplugged cables as per the instructions on the help site but that’s it.

I’ll see if it settles a bit if not I’ll give them a call.

The engineer did say they were having lots of problems with the TV in our area yesterday.

[newapollo]

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@Stanl wrote:

The engineer did say they were having lots of problems with the TV in our area yesterday.

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It's very possible judging by the installers remarks that the local issues are causing your problems.

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

If any issues are known to VM then they should show up on the above along with an estimated resolution date and time.

[Stanl]

Thanks for the advice.

I ran a test and it said that my box isn’t receiving a signal so I’ll unplug it all again and see if that works.

[japitts]

Was this a self-serve QuickStart install, or a manned engineer one?

All the posts thus far assume a manned one, but I can't see this actually specified anywhere....

[Roger_Gooner]

As the OP has upgraded from broadband to a 360 and a mini box it was a manned installation.

I suggest replacing the mini with the 360. If this works well it suggests that the mini is faulty. If this doesn't work it suggests that there is a cable or cable connection problem, in which case ensure that the cable is not kinked and that all connections between the box and splitter are tight.

[japitts]

True Roger, a few littered references without it being explicit. Always worth checking!!

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@Stanl wrote:

I’ve unplugged cables rebooted devices all morning and the coax signal on the mini box says it’s bad and on the main box it’s good so no real change.

 I agree with the suggestion of swapping the 2 x 360s around. See if the fault follows the box or remains with the location.

[Ernie_C]

There is no measure, unless I’m missing something, of co-ax signal levels on TV 360.

The good or bad describes the internet connection quality.

[Serena_C]

Hi @Stanl

Thanks for getting back to us, may I ask what test you ran to receive this message saying that your box isn't receiving signal? Was it a diagnostic test on My Virgin Media?

How are things working for you now? Have you tried swapping the boxes as @Roger_Gooner advised?

Please do let us know how you're getting on 🙂

Kind regards,

Serena