The TV Upgrade will be formatted via Home Page, a link will be sent to allow you to do the upgrading yourself. You may also receive two new remote controls. As for the upgrading Broadband this will be done via the router itself (as far as I know) so an engineer won't be necessary. One friendly word of warning, the upgrade to TV360 has caused problems with my box causing recordings to buffer and stall, although Catch Up Services work fine. Virgin are already aware of this and again, as far as I know, some boxes are being changed from Arries to Humax. Watch this space, and view other comments elsewhere. Good luck!!!
hope so, I don't want an engineer in at the moment (no offence engineers!)
I'm sure the 360 upgrade can be done via self install, but I dont think that AND the Hub swap can at present. Once the 360 install has happened, then you may be able to swap out the hub and upgrade to 1GB separately via self install.
I appreciate that doesnt seem to make a lot of sense but as yet we dont have packaging or journeys for sending out two set top boxes AND the new hub, the Hub 4 is a beast!
PS - also our engineers will continue to install through this lockdown as they did before. The Covid practices we have put in place are robust and very safe, but of course the decision is up to you. We are all managing the risk in our own way!
Engineer turned up yesterday and left all the kit on the doorstep & he took away all my old kit (NGL - felt nervous without a router & TV box!), I had to tell him the serial number on the bottom of the old router, all the new kit worked, the only problem is my internet speed hasn't gone up, do I have to ring CS?