I've seen lots of similar posts but can't find exactly the same problem. I have two V6 boxes and I'm trying to upgrade to TV 360. When I select the "Upgrade to Virgin TV 360 now" option on my primary box I get the following message..
"Upgrade failed. Try again later. (error MA1/4/30)"
I've tried many times over the last week and I've removed the power and rebooted but with no success.
Has anybody had the same problem and managed to find a solution?
Good luck getting any support buddy, it's like a ghost town in here for actual Mod support. Waste of time calling aswell as seemingly everybody on the phone has no ideas about TV360, it's a complete farce.
I've submitted a CEO complaint today as I've had nothing but issues since getting it installed on 30/12 and despite numerous requests on here, multiple long calls I've had nothing.
If this doesn't solve the issue I'll be on my way back to sky.
I did a total power off at socket. Waited five minutes and turned power back on. It powered back up to old v6 interface and then proceeded to continue the update when I chose the update app again.took around 10 minutes to update this happened on both my v6 boxes exactly the same
There is support in the forum but can take several days for a staff member to get to your post, as they are busy dealing with oldest posts first, this support method isn't a direct technical support contact with Virgin-Media if you do require a quicker response then the contact option would be call in, chat support or text support.
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