Just got virgin 360 tv box. The remote works apart from volume or mute. I have reset the remote (tv and rewind 10 seconds) when I go to pair the control again using the settings it still shows as my tv being connected I can’t figure out how to change the tv brand it keeps saying connection error.. when I hold the reset and light flash it then automatically reconnects the control.. anyone have idea please. Thanks I must add when I go to pair remote a box opens and it’s got my tv brand. How to I reset this as I won’t have the same tv forever..