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TV 360 Catch up TV

Hi all. Still having problems not able to watch much catch up tv or even some channels. 
Im seriously considering changing back to the V6 box or cancelling altogether. 
I know times are difficult but if you can’t speak to anyone and resolve issues what’s the point in paying for something you can’t use. I’m hoping someone in the community can help? 🙏

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Message 2 of 11
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Re: TV 360 Catch up TV

What do you mean by you're unable to watch certain channels/catchup? Are there any channels in-particular in which you're experiencing issues with? Which channels are missing? Is the issue with not being able to watch it happening on all channels?


** I work for VirginMedia but all opinions posted here are my own.
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Message 3 of 11
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Re: TV 360 Catch up TV

The issue, was that we couldn’t get catch up the day after. EG. We couldn’t watch Mondays The Sister on Tuesday etc, etc. 
Same with other programs. The 360 box is new to us so are we doing something wrong? When we try to watch on a program on catch-up we get the options Record and All Episodes. 
Seems to be intermittent. Thanks 

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Message 4 of 11
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Re: TV 360 Catch up TV

Hi AdeHartland,

 

Sorry you're having problems with Catch Up on the TV360. I'm unsure whether I'm looking at the correct details using the information we have on here, can I ask how the TV360 is connected to the Hub? Is it via a wired connection for example?

 

Thanks,

 

Lisa

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Message 5 of 11
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Re: TV 360 Catch up TV

Hi, yes it is connected wired. 

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Message 6 of 11
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Re: TV 360 Catch up TV

Are you getting a specific error message on this? If so what is the message?

 

Would you be able to try a WiFi connection and see if the same happens?

 

^Martin

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Message 7 of 11
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Re: TV 360 Catch up TV

Hi, there’s no error message just not an option to watch, only record. 
Not sure about WiFi 

Thanks 

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Message 8 of 11
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Re: TV 360 Catch up TV

Thank you for that information. 

 

Okay, what I will do is private message you so we can run through some diagnostics. 

 

^Martin

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Message 9 of 11
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Re: TV 360 Catch up TV

Thank you, we’ve decided to try for an engineer to call. 

kind regards 

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Message 10 of 11
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Re: TV 360 Catch up TV

A photo of an example of this issue would be very helpful for diagnosis.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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