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TV 360 Box intermittent sound and blue screen (no picture)

Mark_P2
Tuning in

Today our main TV 360 box is playing up, sound goes on and off every few seconds and there is a totally blue screen which also goes on and off with sound at same intervals

 

Tried the usual, checked cables and connections, rebooted the box many times, last time left off for an hour

Any suggestions? Thanks

2 REPLIES 2

Mark_P2
Tuning in

Thought I’d try swapping the cable to a different HDMI socket on TV and that fixed the problem so must be a faulty HDMI socket on TV (Sony OLED), tried swapping cable back and same problem came back

Phew, at least it’s not the TV360 box

japitts
Very Insightful Person
Very Insightful Person

Colour tints such as this described are usually an HDMI fault somewhere.

The first question was going to be what "checked cables & connections" meant, but it sounds like you've already eliminated the VM kit here!

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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