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mikeberg
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Message 1 of 48
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Switching to 360

I currently have two V6 boxes both containing recordings. Should I go for an upgrade to 360 or ask for a new box? Do I get a choice? Is there any benefit either way?

If I upgrade, I assume one V6 would be swapped for a mini? The main downside appears to be halving my recording space? Anything else major?

Thanks

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japitts
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Message 2 of 48
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Re: Switching to 360

Are you being offered a change to V360? I don't believe any customer is currently being forced to change, it's entirely voluntary at the moment.

You will lose all the recordings on your V6 when you swap.

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mikeberg
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Message 3 of 48
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Re: Switching to 360

No, it's purely me thinking about switching. I like the screen layouts.

I am aware about losing the recordings......same as when I changed to the V6s

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mikeberg
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Message 4 of 48
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Re: Switching to 360

But if my existing V6 gets upgraded to 360, do I get to keep my recordings? I understand I will need to drop one to accommodate the mini.

thanks

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Anonymous
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Message 5 of 48
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Re: Switching to 360

no upgrading to the 360 loses all recordings as the drive has to be formatted to install the 360 software
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mikeberg
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Message 6 of 48
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Re: Switching to 360

So no benefit in keeping the V6, apart from keeping VM’s costs down?

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Ernie_C
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Message 7 of 48
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Re: Switching to 360

There is a benefit in migrating a two V6 configuration - you keep both boxes and have two hard drives, no mini box.

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mikeberg
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Message 8 of 48
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Re: Switching to 360

So double recording space?

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Ernie_C
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Message 9 of 48
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Re: Switching to 360

Keeping the 2TB that you have today.

Please be aware that there is no guarantee that Virgin Media will continue with the current trial, invitation only migration upgrade process. They could easily decide to only go down the box replacement route with only single hard disk + mini box(es) configurations.

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mikeberg
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Message 10 of 48
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Re: Switching to 360

Well, I spoke to customer services which was a painful experience in itself!

Turns out they will upgrade me for £24.95 per box. I asked about having an additional mini in our 2nd bedroom and was told it was another £10pm on my bill and £79.95 charge. The guy didn't sound too convincing, so can anyone confirm this is correct?

It might be free if they invite you and a charge if you request it.

Mike

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