Swapping out 360 box to trouble shoot?

[Dieselglider]

Hi, My 360 box has frozen/crashed about 4 times in roughly the last four months, losing all recordings, and Netflix/Prime/iPlayer etc log-ins.

If I buy a used box off ebay, is it an easy swap over between boxes? Just wondering about how the box is programmed with my package details since no card involved, as per Sky boxes.

Thanks.

[Roger_Gooner · Accepted solution]

If you buy a box on eBay you are dealing with stolen property. Get VM to send a tech round.

[roy247]

Just to add to what Roger_Gooner said, the boxes serial numbers are linked to your account so probably wouldn't work anyway.

[Roger_Gooner]

Make that definitely won't work as a stolen box will not be activated on the OP's account as is about as useful as a paper weight.

[Dieselglider]

Okay, thanks guys, guess I'll have to negotiate the help line, and see if I can get a Techie sent out.

[roy247]

Going back to your original post if the box is losing it's recordings then it is faulty.

If you don't want a long wait for a new box you can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which could be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

Best time to call would be around 8am when the lines open and the queues are shortest.

[THEGUYVER]

Get used to that..these 360 software/boxes are nothing but trouble...as i am currently finding out..

[Robert_P]

Hi Dieselglider

Sorry to hear of the issues experienced with your 360 box resetting, we can understand the frustration and appreciate you raising this via the forums.

From what you have advised we would need to arrange for a visit to get this looked at and fixed/replaced. 

I will send you a Private Message to get some more details from you so keep an eye out for the envelope in the top right when signed into the forums.

Rob

[Dieselglider]

Engineer arrived and installed new box this morning (Sat) as arranged, so thank you @Robert_P and fingers crossed.

[Adri_G]

Hi, Dieselglider.
Thanks for taking the time to post back on the thread with this update, we're delighted to see it all went well and your newly fitted 360 box is working fine after our engineer visit.

Please, do keep us posted in case you notice similar issues moving forwards, although we do hope it won't be the case.
Thanks and feel free to give us here a shout if you need anything more. 🙂