on 10-09-2023 16:32
on 10-09-2023 17:14
Was this a self install kit, if it was you might be better off calling Virgin and ask for a manned installation so the engineer can check the signal levels, because if the cable needs extending you might need the signal levels adjusting in the street cabinet.
on 12-09-2023 17:30
Hi @Adcoldicott 👋 Thank you for your post and welcome to the Virgin Media Community 😀
I can see you've been in touch with the team. Did they manage to get this sorted out for you?
Regards,
Daniel