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philrat64
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Soundbar problem with 360 box

Hi, could anybody give me any pointers to this problem please. I have just changed from a Sky Soundbox to a Samsung Soundbar. The output I got sending my 360 Box through my old Sky Soundbox was 3840*2160p and was a great picture, but when i send the 360 Box through the Samsung Soundbar I only get 1920*1080p output. It’s only the 360 Box that does this, anything else like xbox etc. output at 3840*2160p through the soundbar. I’m using the same hdmi leads and configuration as before. Does anyone have any ideas?   thanks

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roy247
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Re: Soundbar problem with 360 box

First thing I would check is the video output setting in Audio and Video, make sure it's set to 4K and not automatic.

 

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Travis_M
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Re: Soundbar problem with 360 box

Hi @philrat64

 

Thanks for posting on the community forum!

 

As suggested above, have you tried checking the video output setting?

 

Regards

Travis_M
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