Sound sync issues (yes… again!)

[dirtysparkles]

Hello friends!

I’m having terrible synchronisation issues since receiving my Virgin TV 360 box about 6 weeks ago. I’ve read as many forums as I can, tried the fixes, to no avail.

Current setup is:

• Box - Virgin TV 360 v4.39
• TV - Sony Bravia KDL-55W809C (all software is up to date)
• Sound bar - SA-CT390 plus sub

Connections are:

• Virgin 360 box via HDMI to TV
• TV via HDMI to sound bar

Sync issues:

• Audio is constantly out of sync and varies as time goes on e.g. can sync using delay +mms but then it slips
• Removing the sound bar (Virgin 360 box to TV only) still has a delay
• Using only an optical (Virgin 360 box to sound bar) helps with some issues but the ARC connection is gone between devices and I have to then mute the TV or you can still hear it trying to output audio

Can anyone please help at all before I spend (lose) hours of my life calling technical support?

I’d sincerely appreciate your guidance and expertise to resolve this as quickly as possible.

Thank you!

[360_For_Life]

Can you also mention a few channels where you are having the issues, I am not seeing the Lipsync problem on my set up so am curious which channels you are having issues with so I can compare.

[dirtysparkles]

Two Virgin Media engineers have been out this week and neither can figure out the problem so I don't think I'm going to find the answer through the forum this time. Thanks anyway. Go ahead and close this down.

[roy247]

I know this isn't the ideal configuration but have you tried soundbar to TV using a non arc HDMI connector on the TV and then either the TV or 360 to the soundbar using optical.

[dirtysparkles]

Yes, see original post on this thread. I've tried it all. And if 2 VM engineers can't resolve it after running tests and replacing the box then it's not an easy fix.

[roy247]

If you decide to replace your soundbar get one with a HDMI-IN connector as well as the HDMI-ARC.

[dirtysparkles]

Zero issues, ever, with the previous V6 software. Nothing at all.

So if the solution is to buy new equipment I'll expense it back to VM... 😉

[roy247]

---

@dirtysparkles wrote:

Zero issues, ever, with the previous V6 software. Nothing at all.

So if the solution is to buy new equipment I'll expense it back to VM... 😉

---

Good luck with that, the " it's third party equipment " quote I keep seeing springs to mind. What isn't third party equipment connected to  360. 🤔