I have a Samsung soundbar but the sound keeps going off for a couple of seconds when I use my virgin 360 box. It also goes off for a couple of seconds then comes back on when using the virgin box and no soundbar.
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I'm sorry to hear this, I appreciate this is frustrating and we apologise for any inconvenience caused.
To confirm, is the soundbar connected to the 360 box?
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No the soundbar isn't connected to the V360 box
Have you tried a different power socket to connect the soundbar to?