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JudyB2366
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Sound problems with soundbar and 360 box

I have a Samsung soundbar but the sound keeps going off for a couple of seconds when I use my virgin 360 box. It also goes off for a couple of seconds then comes back on when using the virgin box and no soundbar.

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Sofia_B
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Re: Sound problems with soundbar and 360 box

Hi @JudyB2366

 

Thanks for your post 🙂 

 

I'm sorry to hear this, I appreciate this is frustrating and we apologise for any inconvenience caused. 

 

To confirm, is the soundbar connected to the 360 box? 

 

How have things been since posting? 

 

Thanks, 

 

Sofia
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JudyB2366
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Re: Sound problems with soundbar and 360 box

No the soundbar isn't connected to the V360 box

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Travis_M
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Re: Sound problems with soundbar and 360 box

Hi @JudyB2366

 

Have you tried a different power socket to connect the soundbar to?

 

Regards

Travis_M
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