Virgin tech teams, please read.......
Upgraded from TivoV6 to 360 and now sound out of sync with picture.
Seems to be a common fault that the sound does not sync with the picture and lots of people commenting on this forum to say Virgin do not want to admit that there is a fault.
Tried the audio delay function, but this only allows you to sync forward which places the audio even further out of sync. If you could only sync backward by 10ms, it would sort out the problem. Perhaps this is the solution Virgin? The problem is not a 'lag' which is the purpose of this function, the audio to far ahead.
Connecting via HDMI to new Hisense TV, not even using sound bar and additional audio cables. And before you say it, yes I have done a factory reset!
Virgin tech teams, this seem to be a very common problem that has been going on for a while. Please take action.