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Lovenbooze · ‎27-10-2022

Having issues with sound on Netflix and Disney+, sounds very jerky and robotic. Normal tv, recordings and prime all work fine. Don’t have any issue with these apps in another room using a fire stick.

newapollo · ‎27-10-2022

Hi @Lovenbooze

Have yuo tried the following?

For Sound issues go to Setting > Audio & Video > Audio Output > there are options > Follow Content, PCM 5.1 (HDMI only), and PCM 2.0
Choose whether you want the audio output to follow the quality of the original content (Dolby Digital where available) or to be converted to PCM 2.0 (stereo) or PCM 5.1 (uncompressed multi channel sound). Using PCM settings may resolve audio sync issues.

Netflix will always use Follow Content. Use 'Follow Content' for any bitstream audio like Atmos where it's available on content.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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newapollo · ‎27-10-2022

Hi @Lovenbooze

Have yuo tried the following?

For Sound issues go to Setting > Audio & Video > Audio Output > there are options > Follow Content, PCM 5.1 (HDMI only), and PCM 2.0
Choose whether you want the audio output to follow the quality of the original content (Dolby Digital where available) or to be converted to PCM 2.0 (stereo) or PCM 5.1 (uncompressed multi channel sound). Using PCM settings may resolve audio sync issues.

Netflix will always use Follow Content. Use 'Follow Content' for any bitstream audio like Atmos where it's available on content.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Lovenbooze · ‎27-10-2022

Thank you, ur amazing, been searching for weeks to sort that

Ayisha_B · ‎30-10-2022

Hi @Lovenbooze

Glad @newapollo was able to help get tings sorted and if you need anything else, don't hesitate to reach out 🙂

Have an amazing day!

Ayisha_B
Forum Team
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