Virgin Media Community

[Leedsgooner]

Hi,

Over the last couple of days i have noticed the sound dropsout every few minutes for a second or so, it was fine on the previous software version and just wondered if anybody else had experienced this ?

Thanks

[japitts]

Is this on live TV? OnDemand? Streaming services?

If live TV - any particular channel(s)?

How is your 360 connected for sound - are you using an A/V amp, or soundbar for example?

[Leedsgooner]

Hi, noticed it on a few live channels which were bbc1, itv & sky sports main event. It also happened on the Amazon prime app. TV is connected to an AV amp & never had this problem before v4.33. It seems ok on recorded programmes.

Thanks

[Tom_F]

Hi Leedsgooner, thanks for getting in touch.

I'm sorry to hear about the problems you've had with your TV service. I've taken a look into it using your forum details and can see there's an issue with the power-levels that may require the attention of an engineer - provided you have checked all of the connections are snug & tight - please get back to me via PM and we'll be able to help further.

Tom 

[Leedsgooner]

 Thanks Tom, i have responded to your PM.

[Tom_F · Accepted solution]

Thanks for your reply @Leedsgooner I've booked a visit from an engineer as required - you will find confirmation of the visit via your online account (virg.in/myVM) and can reschedule from there if needed.

Please let us know how that goes, or if there's anything else we can help with.

Tom