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jackiethrussell
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Sound cutting out every so often

I have an issue when watching virgin tv, every so often the sounds cuts out for a second or so - the picture is fine but keeps happening regularly - any suggestions to resolve this?

Thanks Jackie 🙏 

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japitts
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Re: Sound cutting out every so often

Is this on live TV, OnDemand, streaming, or recorded programmes? If live TV, are there any particular channel(s), including SD/HD? streaming - any particular apps?

How is your 360 connected for sound - HDMI to your TV, or optical to any soundbar or A/V kit?

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jackiethrussell
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Re: Sound cutting out every so often

I have my Samsung Frame TV connected via the Samsung One Box on a HDMI cable - nothing in between.

From what I remember it happens on live TV and recorded TV.

Any thoughts?

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japitts
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Re: Sound cutting out every so often

Are there any particular channel(s) this is happening on? SD or HD?

For elimination purposes, does the same happen if you toggle PCM/stereo using the audio settings menu? (Home > Help & Settings > Settings > Audio)

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