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Cruisemonster
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Sound and picture dropout

Just upgraded my V6 box to 360 and it’s now dropping out sound and picture. Any solutions?

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Zak_M
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Re: Sound and picture dropout

Good morning @Cruisemonser 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your services. 

 

I have managed to take a look over your account and can see you have had a replacement sent out to you, is that correct? 

 

Kind regards,

Zak_M

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Cruisemonster
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Re: Sound and picture dropout

Yes but the problem persisted with the replacement. However, I’ve solved it by replacing the HDMI cable with an 8k rated one. 

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Gareth_L
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Re: Sound and picture dropout

Thanks for the update Cruisemonster

Apologies for the issues this has caused you 

Gareth_L

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