on 24-12-2021 20:00
Just upgraded my V6 box to 360 and it’s now dropping out sound and picture. Any solutions?
on 27-12-2021 13:33
Good morning @Cruisemonser
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your services.
I have managed to take a look over your account and can see you have had a replacement sent out to you, is that correct?
Kind regards,
Zak_M
on 27-12-2021 13:40
Yes but the problem persisted with the replacement. However, I’ve solved it by replacing the HDMI cable with an 8k rated one.
on 29-12-2021 13:49
Thanks for the update Cruisemonster
Apologies for the issues this has caused you
Gareth_L