Virgin Media Community

[slesley1959]

Since I joined VM just over a week ago, the sound on the TV has never been in synchronisation. Has anybody else experienced this issue if so how have you managed to solve the problem.

My TV is a Samsung Smart TV and the sound is run via a sound bar.

Thanks in advance for your assistance.

[roy247]

One solution that has worked for some it to connect the TV to the sound bar using a HDMI connector without ARC and connect the 360 to the sound bar using a fibre optic cable.

If your TV is 4K try turning the resolution on the 360 to 1080 and let the TV do the upscaling, this worked for someone recently who thought it was a problem with the 360 upscaling going out of sync.

[Hayley_S]

Hello @slesley1959.

Thank you for posting on our community page, hope you are well.

I am sorry to see that you have had issues with your TV sound.

I can see that you were given a solution idea from @roy247, please can you try this first and let us know how it goes?

Look forward to your reply.