Virgin Media Community

[biccode]

Have recently upgraded from a Tivo to a new 360 box. Some small problems involving recording a program that is 4 hours + and it only records 1.5 hours still not solved.

However, it has now taken to missing episodes. Waterloo Road  it records episodes 1 and 2 misses 3, records 4 and 5 and misses 6. Go to catch up and the are not ther either. They are however on I player.

What is going on with this "upgrade" ???

Any suggestions please?

Thank you

B

[1701-e]

Waterloo road is a mess.  Shows as season one as it's a reboot.  Best changing to record all.   

[Chris_W1]

Hi biccode, thanks for the message and welcome back to the forums. 

I am sorry to hear that you are having issues with the recordings, can you do what 1701-e has suggested and change to record all. 

Please let us know if you are still having issues following this? 

Kind regards, Chris. 

[biccode]

Hi

Thanks but it is set to record all/.

Thanks

B

[Zoie_P]

Hi @biccode, 

Thank you for your reply, are you only having issues with recording this one program or are there others? 

I have tired to run a test on your box but it is currently unreachable, are you able to reboot this for me and ensure it is connected to the internet and switched on? So we can further assist?

Zoie

[biccode]

Hi Zoie

The box has been rebooted a couple of times and is always connected to the internet.

The only other problem we have had is when recording a 4 or 5 hour music program. It only recorded 1.5 hours and then when you try to record it again it says already recorded. We deleted the partial recording and then it only recorded 25 mins. The box is relatively new and has 85% space available.

Thank you 

B

[Kain_W]

Thanks for the response there, 

Just to clarify on this, is it just affecting that specific programme or are many affected by this? 

Let us know,