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synner
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Some TV channels blank

Hi,

Some tv channels on my 360 box have gone blank, no error message, just a black screen (other than the occasional “press red” in the upper right of BBC channels.

I have rebooted the box twice, checked service status (no faults showing).  Blank channels are:

BBC1

BBC2

ITV

Channel 4

BBC1 HD

ITV+1

W HD

Dave HD

Channel 4 HD

Channel 4+1

All other channels are fine, I’m on the Maxit TV package.

Any advice to offer?  Been waiting 20 minutes to get through on the phone so far.

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synner
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Re: Some TV channels blank

Ok, factory reset seems to have fixed the issue unless something central was fixed at the same time.

If it was the factory reset which fixed the issue I would suggest the 360 software needs some attention…..
GraemeMcKenna
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Message 3 of 13
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Re: Some TV channels blank

I’ve got exactly the same problem, however numerous power cycles of the box and a factory reset have resolved the problem for me.

When you did the factory reset did you keep recordings or format the disk? I kept recordings so wondered what you had done for comparison.

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DiscoSi
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Re: Some TV channels blank

Same problem here. Waiting for factory reset to complete, fingers crossed.

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synner
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Re: Some TV channels blank

Hi,

I kept recordings as well, I guessed that if I ever did get through on the phones then they would likely ask me to do that anyway so may as well do it while waiting..

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DJ_Shadow1966
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Message 6 of 13
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Re: Some TV channels blank

Hello

I had this problem last week, and when I spoke to tech support on the phone, they were going to send an engineer and then 24hrs later resolved itself, so cancelled the engineer. I already had done all the troubleshooting, i.e. power off, and then reset keeping recording and still had the same issue.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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synner
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Re: Some TV channels blank

And we’re off again, watching channel 4HD while getting ready for work and the screen froze, changed channel and the same channels are blank screens again.

Another factory reset and they’re back.

Sorry Virgin but something is wrong here, I’m not factory resetting my box every 12-24 hours to get channels…

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synner
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Re: Some TV channels blank

Just as an update, channels have gone again.  This really isn’t good enough….

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GraemeMcKenna
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Re: Some TV channels blank

I’ve not checked mine since they were still off last night. I’ll check when I’m home in about an hour or so.

greenbadger
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Re: Some TV channels blank

Same issue is happening here since yesterday

Factory reset did nothing