Sky sports red button

[ajacko71]

Any ideas if you can claim compensation as fault showing and again I can't watch the football on sky sports via the red button 

[japitts]

Automatic compensation applies to a total loss of broadband or landline telephony for >48 hour periods.

[1701-e]

What is the issue?   If you have a 360 press red on ch 503.   Once loaded then press the three dots button (just above the Ch up).  It's working okay for me 

[ajacko71]

Thanks it is a fault showing on our postcode area, showing repairs underway 

[Dusty_Warrior]

Hi @ajacko71. It has been hit and miss like that for years.

I think Virgin class the red button service as free bonuses therefore never guaranteed and not subject to loss of service compensation.

[Roger_Gooner]

TV is never as important as broadband or landline and therefore not included in OFCOM's auto-compensation scheme.