When selecting red button on Sky golf channel I get correct pictures but audio is totally something else. I have rebooted all and still the same. Have been in touch with Virgin and have had boxes reset from their end but still no good. Has been going on for at least a month and no notification of fixes. Any ideas?
Interesting this was happening 9 months ago I reported exactly the same a month ago and virgin said there were no known issues. I'm using virgin 360 upgraded V6 box. Red button golf channel 505 correct picture different audio. Mostly formula 1 but just looped music today. Lots of red button golf and it's not working as it should on Virgin. Please tell us if there is an issue!!!
Thanks Molly for your response. Could you please advise how long the ticket has been open and being investigated as it appears it has been an issue for a long time. Could you please also advise when your technical team hope to have this issue resolved as it's an integral feature of sky sports and it's not being advised when the package is being sold. Thanks for your help.
It’s the old story. The RB facility runs on a Sky maintained app that is embedded in VMs box firmware. It’s not the first time Sky have dragged their heels fixing issues. Again I suppose it’s their hope people will get fed up & either get a Now TV stick or dump VM in favour of Sky.
VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993
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