Virgin Media Community

[Jackie1983]

Hi Guys,

I've upgraded to virgin360 ultimate oomph package. 

As part of tha package I got the additional minibox which I installed on the TV in our bedroom.

Everything works fine, apart from sky sports channels which doesn't work. Works fine on the main box but not the minibox....

Anyone else have this issue and any idea how to resolve???

Thank you

[GTR-King]

I am having same issue on 2nd box, Sky sports/movies channels greyed out,

whilst on main box they work perfectly but Sky Movies on demand not working. 

must be issue with virgin servers 

[vsurresh]

Out of interest, has this been fixed now?

[Jackie1983]

Unfortunately not. I was hoping it would eventually fix itself but thats not not case.

I really don't have the willpower to call up customer service and wait for an hour before being told to turn it off and on again....

[Beth_G]

Hi Jackie1983,

Welcome to the Community Forums, thanks very much for your post.

I'm very sorry for our delayed response, and to hear that you've been unable to access your Sky Sports channels from your additional mini box. It sounds like the Sky Sports codes may have not been applied to the additional box in error, but I can't say for sure until I look into the account.

I've popped you over a PM so I can take some more details. Please look at for my message over at the purple envelope.

Thanks,

Beth

[Beth_G]

Hi Jackie1983,

Thanks for confirming the requested details via PM.

This issue should now be resolved for you - can you please reboot the mini box and check the Sky Sports channels again for me?

Kind regards,

Beth