Virgin Media Community

[TDarrell9]

Just tried upgrading to Sky Sports UHD but I was told I couldn't have it because its only for new customer 😂 how can that be if its a dam upgradable TV channel.. it was like pulling teeth too with the international call centre trying to explain what I wanted. 

[japitts]

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@TDarrell9 wrote:

Just tried upgrading to Sky Sports UHD but I was told I couldn't have it because its only for new customer

Callback and speak to someone else

Sky Sports UHD is chargeable, but available to anyone with a V6 or TV360

[TDarrell9]

Aha yh I did and currently still after 30 mins on a call trying to explain that I want Sky Sport UHD and they just haven't got a clue on what I'm talking about or how to upgrade me 😂🙃

[aliburns · Accepted solution]

Maybe try again? I've had VM since March and was able to upgrade. Took me 20 minutes waiting but got there in the end and my Ultimate package is now £67 a month as opposed to £60. The channels were enabled before the call ended which was handy and the picture quality is exceptional.

[TDarrell9]

I've managed to get the channel now but no idea what virgin have done, I've been sent another contract with a new monthly price of £81 from £55 gonna have to call them back up🙄

[Paul_DN]

Hi TDarrell9,

Thank you for reaching out to us in our community and welcome back, it has been a while, we hope you have been well, I was able to locate you on our system with the details we have for you and can see you have spoken to us since your last post, did you manage to get things resolved and your package price corrected?

Regards

Paul.

[TDarrell9]

Hi,

I believe its all sorted now, was a error with the amount, so hoping all smooth sailing from now on in

Thanks