Sky Sports UHD offer not applied

[Jev1]

Hi,

I have seen similar threads about this, but need some help please! Like others, I received emails with an offer for Sky Sports UHD - and I responded to the email to accept the offer twice. The last occasion was 19th June - I received an email back from 'Web Sales Campaigns' to acknowledge but I have received nothing since (this was the same as I experienced when I first tried towards the start of June).

Is this something you could look into for me please? 

Many thanks,

Jevon

[roy247]

Have you tried calling Virgin, I would phone Virgin and select the "I am thinking of leaving" option and speak to them, preferably about 8 am, if you go off shore maybe leave it to Monday, or you could wait for a forum team member to respond which may be 2 to 3 days, although give them credit they have been a lot quicker recently.

[Ayisha_B]

Hi @Jev1 👋,

A warm welcome to our Community Forums and thanks for your post. 

I would love to help you further with this so will pop you a PM 📩 now so we can confirm some details and take a closer look into this for you. 

Speak to you soon!