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Sky HD channels CS2004 Error

Joining in

Sky channels 502, 503, 504 & 508 & Eurosport 522 have had a CS2004 for weeks. Prior to that, these channels were unwatchable due to the picture being so badly affected by interference and pixelation for many months. I've made repeated phone calls to the Virgin Media call centre, they do a few tests, ask me to reset the tv box which never resolves the issue. I'm then told there's an issue in the area and it will be fixed by such and such a date. Quite often it's the 5th of the month. I feel fobbed off every time because it's never fixed by the date they say.

For my latest attempt at getting this resolved, I phoned Virgin Media once again, on Friday 16th December and was told a Virgin Media engineer will come to my house today, December 19th. I asked if I will receive confirmation of this and was told yes, by email and sms. Unsurprisingly  no email or sms has been received and no engineer has visited my house today.

I'm paying a lot of money each month for a service that's not fit for purpose. This has been going on for months with no resolution and no reduction in the cost for a service I'm not receiving despite so many calls and requests. It's getting to the point where I'm considering my legal options. I don't think there's a worse provider of Media services. 

Hugely disappointing 😞 


Very Insightful Person
Very Insightful Person

I've moved your post to the TV360 section of the forum.

It sounds like you've got a combination of ongoing signal issues, and multiple CS agents who keep finding area faults. The million dollar question here will be whether those are genuine area issues (and you're unlucky) or if these are CS-excuses for not progressing what is a single-user fault.

Have you ever called the automated status line 0800 5610061? This is often the best source for local loss-of-service info, and I would expect any known area fault to be listed on here.

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Forum Team
Forum Team

Hi @Keef69


Thanks for posting on our community forum!


Sorry to hear about the issue with your channels, I am going to drop you a private message now to investigate further. Please keep an eye on your inbox for a message from myself.





Forum Team

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