Sky channels 502, 503, 504 & 508 & Eurosport 522 have had a CS2004 for weeks. Prior to that, these channels were unwatchable due to the picture being so badly affected by interference and pixelation for many months. I've made repeated phone calls to the Virgin Media call centre, they do a few tests, ask me to reset the tv box which never resolves the issue. I'm then told there's an issue in the area and it will be fixed by such and such a date. Quite often it's the 5th of the month. I feel fobbed off every time because it's never fixed by the date they say.
For my latest attempt at getting this resolved, I phoned Virgin Media once again, on Friday 16th December and was told a Virgin Media engineer will come to my house today, December 19th. I asked if I will receive confirmation of this and was told yes, by email and sms. Unsurprisingly no email or sms has been received and no engineer has visited my house today.
I'm paying a lot of money each month for a service that's not fit for purpose. This has been going on for months with no resolution and no reduction in the cost for a service I'm not receiving despite so many calls and requests. It's getting to the point where I'm considering my legal options. I don't think there's a worse provider of Media services.
Hugely disappointing 😞
