Virgin Media Community

[thrice]

Does anyone from the forum team have an answer for me yet?
Thanks.

[Paul_DN]

Hi thrice,

Thank you for reaching back out to us, so I can have a close look and check the package for you I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi thrice,

Thanks for joining me in a private chat and clearing security, glad I was able to help and make sure everything was as it should be, if you need any further help, please do not hesitate to reach back out. 

Regards

Paul.

[thrice]

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@Paul_DN wrote:

Hi thrice,

Thanks for joining me in a private chat and clearing security, glad I was able to help and make sure everything was as it should be, if you need any further help, please do not hesitate to reach back out. 

Regards

Paul.

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After all the trouble the forum team had taken to sort out the mistaken billing for UHD on my Ultimate Oomph subscription I have just received my latest bill with an additional charge for UHD. Is this a case of the left hand not knowing what the right hand is doing?

[Alex_RM]

Hi thrice,

I'm sorry for any confusion over this, so I can go through a few things with you I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm