Virgin Media Community

[Nova1989]

Morning all,

I was noticing my picture quality isn't as sharp as it was when installed 2 weeks ago, upon checking the signal quality it's coming up as 'Fair' rather than 'Good'. I did recently have an engineer come out and he fitted two 6db attenuators to both points. Could this hinder the signal or possibly down to the weather?

Thanks.

[Nova1989]

Not sure if these details can help?

Primary Downstream Service Flow

SFID	510074
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	510073
Max Traffic Rate	38520000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

Acquired Downstream Channel (Hz)

202750000

Locked

Ranged Upstream Channel (Hz)

46199744

Locked

Provisioning State

Online

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	202750000	4.5	38	256 qam	9
2	210750000	5	38	256 qam	10
3	218750000	5	38	256 qam	11
4	226750000	5	38	256 qam	12
5	234750000	5.3	38	256 qam	13
6	242750000	5	38	256 qam	14
7	250750000	5.1	38	256 qam	15
8	258750000	5	38	256 qam	16
9	266750000	5	38	256 qam	17
10	274750000	4.8	38	256 qam	18
11	282750000	4.9	38	256 qam	19
12	290750000	4.9	38	256 qam	20
13	298750000	5.1	38	256 qam	21
14	306750000	5.1	38	256 qam	22
15	314750000	5	38	256 qam	23
16	322750000	5.1	38	256 qam	24
17	330750000	5.1	38	256 qam	25
18	370750000	5.5	38	256 qam	26
19	378750000	5.5	38	256 qam	27
20	386750000	5.5	38	256 qam	28
21	394750000	5.6	38	256 qam	29
22	402750000	5.6	38	256 qam	30
23	410750000	5.8	38	256 qam	31
24	418750000	5.9	38	256 qam	32

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	5298	0
2	Locked	38.6	5693	0
3	Locked	38.6	6627	0
4	Locked	38.6	8212	0
5	Locked	38.6	10246	0
6	Locked	38.9	14057	0
7	Locked	38.9	16511	0
8	Locked	38.9	20113	0
9	Locked	38.9	21029	0
10	Locked	38.9	22098	0
11	Locked	38.6	22809	0
12	Locked	38.9	21809	0
13	Locked	38.9	22181	0
14	Locked	38.9	22019	0
15	Locked	38.9	29548	0
16	Locked	38.6	34935	0
17	Locked	38.6	36167	0
18	Locked	38.9	67054	0
19	Locked	38.6	81878	0
20	Locked	38.9	107673	0
21	Locked	38.6	113137	0
22	Locked	38.6	114156	0
23	Locked	38.6	124625	0
24	Locked	38.6	121570	0

[Matt8787]

how does one go about checking signal quality?

[Nova1989]

That script of information I got from the router but you can do a diagnostics check on your 360 box; my signal quality fluctuates between 'fair' and 'good'. I'm sure the previous engineer said I was getting too much before but now it seems worse all round. I may just cut my loses and call it a day and go down the NowTv route.

[IoanaNeacsu]

Just as an idea, could you take that atenuator off by yourself and see if it improves the image quality?

[Nova1989]

I tried that this morning but unfortunately it hasn't made a difference at all.