Having chosen to upgrade I received a new 360 box, thinking this was to replace my V6 box I disconnected and connected the new box. It now turns out this was a 360 mini box. Should I have left my V6 box connected for a software download? What should I do? I really don't want to spend another 3 hours on the phone to India if I can help it.
the V6 box will no longer work as it would have been disconnected from your account when it was switch over to TV 360. How many old V6 boxes did you have. If you had one you should of just received a new TV 360 main box. If you had 2 v6 boxes you should have received 1 630 main box and 1 360 mini box. call CS to get it resolved