Second 360 box off line. Cannot cancel series link

[peterwhiteley]

Hi.

We have two 360 boxes, the one in the living room has broken and is about to be replaced, We have a series recorded on the broken box that obviously we can't watch. And I want to cancell that series link and set it up on the working box. When I try to do that im told I can't because the box it was recording on is off line. ( essentially its looking for a box that us no longer there.)  Is there a way around this?                               The specific box the series was recorded on will always be off line so it will never let me cancel it so therefore cannot set it up on the working box because it thinks a series link already exists.... confusing I know 😀                         I'm struggling to find a way round the problem .

Any ideas 

Thanks 

[roy247]

You could try using the TVGO app if you haven't already tried, it usually works for deleting recordings if you are having problems doing it on the box. 🤞

[peterwhiteley]

Ah good idea. Didn't think of that  I'll give it a try . Thanks 

[peterwhiteley]

Ah well... tried from tv go but still can't cancell series link because the box is off line.  I'm hoping when the new replacement box is installed it sees it and doesn't just keep trying to look for the old one. 

[Steven_L]

Hey peterwhiteley,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your TV box at the moment, has your new boxed arrived and if so have the issues now been resolved?

If not, please let us know and we can get this looked into further from here. 

Kind Regards,

Steven_L

[peterwhiteley · Accepted solution]

Hi, yes, new box has arrived and been installed and the issue is resolved 😀.

Thank you for the response 

[Joseph_B]

Hey @peterwhiteley,

Glad to hear that your issue has been resolved and your new box has been installed, if you do have any queries or problems do let us know and we can look into this for you.

Joe