Showing results for 
Search instead for 
Did you mean: 


Joining in

While scrolling thru the program pages, quite often it will jump 3 or programs. You think you are going going into one channel and it has jumped.

Any ideas how to rectify this.


Very Insightful Person
Very Insightful Person

Hi @grandadkeith 

The cause of that is usually the need for new batteries.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


Thanks for your reply mate, but changing batteries didn't help.

I didn't know if deleting the controller and then reinstalling the controller would help. Don't want to lose it altogether. 

Hi grandadkeith,

You can try repairing the remote but from previous experience when it's doing silly things only a factory reset of the 360 cures it, sounds bad but not really, Select Keep Recordings which means you won't lose your recordings or any links you've set up.

You will have to sign into apps such as iPlayer, Prime, Netflix and ITV Hub again, and a couple of other settings may default such as standby power consumption and match frame rate.