Virgin Media Community

[CalKlein]

Hi All

Do you have any issues when looking at your list of recorded or planned recordings? Since upgrading to V4.37 I am having an issue where I cannot choose if there is more than one episode available/scheduled to record.

When you enter the saved section and select a series you have a number of episodes (either recorded or plan to record), it will automatically select the latest episode. It will not allow you scroll up using the remote (either physical or virtual via the app). It will let you scroll left to select the series number It will select the oldest episode recorded, but not scroll down.

Navigating up and down works everywhere else in menus or the programme guide, but not in the list of recordings. 

I have two main boxes, no mini's. And this is the same on the both of them. 

Any Thoughts

[roy247 · Accepted solution]

Try doing a factory reset, sounds drastic but it fixed a problem I had with the remote not scrolling past the top or bottom of the displayed page of TV guide, worked ok on everything else. Try it on one box and select the option to keep your recordings.

[CalKlein]

Wow,

as drastic as that sounds, IT ACTUALLY WORKED!!! All of my recordings stayed in place and it is working great.

Thanks

[Ernie_C]

Yes, I saw this today - unable to move down in the Saved lists.

As identified, a factory reset did the business.

[Kath_F]

Hi CallKlein, 

Thanks for your post and apologies to hear you were having an issue with this. 

I'm glad roy247 was able to offer advice that got things resolved for you. If you have any further issues, don't hesitate to pop back here to let us know. 

Take care and enjoy your weekend. 

Thanks,