on 31-12-2022 11:33
Our Samsung TV, model QE55QN95B (QN 95B, 2022 model) will often refuse to turn on from standby in the morning. It's as if it's gone into a deep sleep. Once it's in that state, the only way to get it to come on I've found is to turn it off/back on at the mains. It then goes through a 'cold boot' sequence. It occurs once a week or so, but has been every morning at times.
Samsung are supposed to be arranging for a service technician to visit, but it seems unlikely that the fault will show itself when they come (of course it won't). Fingers crossed it does, and if so I'll leave it for them to see.
It's our third Samsung TV in three years, two including this one being warranty replacements for different models. The screen failed beyond repair on the first one after less than two years, the second one shut down when using BBC iPlayer, Now this, which also has a vibrating speaker/back cover. Not cheap either! I'd think twice before buying Samsung again.
Has anyone else experieinced this, or anything similar? Any ideas or suggestions?
on 02-01-2023 16:54
Hi g0akc, thanks for the message and welcome back to the forums.
It does appear that the TV is faulty.
Can you confirm if this is via wired or Wi-Fi connection? Does this happen when using both?
Can you confirm if you get the same issue with a different HDMI slot?
Kind regards Chris
on 02-01-2023 22:56
In the settings there's a diagnostics just running it and it should fix itself and also will finish updating if there's any issues with the update
on 03-01-2023 21:51
@Chris_W1 wrote:Hi g0akc, thanks for the message and welcome back to the forums.
It does appear that the TV is faulty.
Can you confirm if this is via wired or Wi-Fi connection? Does this happen when using both?
Can you confirm if you get the same issue with a different HDMI slot?
Kind regards Chris
Wired. Prefer not to use WiFi but believe same with wired/wireless.
I believe it occurs with other HDMI inputs but I will be checking others. The input being used for the TV360 does have eARC if that makes any difference.
on 03-01-2023 21:55
@Swf wrote:In the settings there's a diagnostics just running it and it should fix itself and also will finish updating if there's any issues with the update
Which diagnostic is it? I’ve looked at some of the self diagnosis options but nothing evident. No issue found.
The TV has been doing this for weeks - an update still running?
thanks
on 05-01-2023 11:49
The TV refused to wake up again this morning. It only woke after a power cycle.
I've now swapped the HDMI connections around so the TV360 box is on HDMI 1. I will see if that makes any difference.
I did notice whilst making the cabling changes that the (Samsung) USB hard drive I hard connected to the TV might be an issue so that has been disconnected.
The Samsung area repair agents have now been in touch and are supposed to be coming next week - I'm not sure what they will be able to do but at least I can speak directly to a technician who may have some knowledge of this.
It was a real pain having to go through the Samsung 'TV Setup' process again because cables were moved - the TV thought the TV360 Box, and our main provider, was now Sky rather than Virgin Media with the proper icon. Also the Samsung remote no longer controls the Virgin 360 (it's okay the other way round). I've seen on different forums that I need to choose Pace DCR7111 rather than the Arris DCX960 setting.
on 08-01-2023 15:11
Thanks for the update @g0akc
Has there been a difference since swapping the HDMI?
Hopefully Samsung can help get things resolved when they come out- we are limited on what support we can offer when it comes to third party equipment.
Keep us posted!
on 11-01-2023 10:44
@Ayisha_B wrote:Thanks for the update @g0akc
Has there been a difference since swapping the HDMI?
Hopefully Samsung can help get things resolved when they come out- we are limited on what support we can offer when it comes to third party equipment.
Keep us posted!
Swapping the HDMI cable around didn't seem to make any difference, although the work to do so, connection box out and so on, seemed to make matters worse until it settled down.
The Samsung repair agent has just been - they suspect it's a problem with a board inside the TV so they are ordering a spare that they will fit in a couple of weeks time. Of course, the fault didn't actually show when they were here. We will see how it goes.
I appreciate it's apparently a third party issue - but this seemed to start happening around the same time that we moved from V6 to TV360, but that may have been a co-incidence.
The repair agent also made a change to the audio settings (a service/engineering option) to hopefully stop the speaker rattling.
on 12-01-2023 16:12
When I was looking at new TV's I thought I'd for for the QN95B but I saw lots of comments about freezes etc when the source was HDMI through the one connect box. I went with the QN90B just for this reason.
I hope you get it sorted.
on 14-01-2023 16:56
Thanks for the update g0akc
Do pop back up on the thread when the repair agent has been.
Regards,