Virgin Media Community

[Emmey1]

Hi I recently purchased a Samsung 55"QLED QE55Q60AAUXXU TV. It came with the Samsung smart remote which says is able to connect up to virgin media box. Which I cannot do.

I have got to the screen where it let's you type the module number in which I did but it does not work. I have the virgin media 360 box. I have tried looking on here myself but the solutions aren't working for me.

Someone please help!! 

[roy247]

Have you tried Ziggo, Mediabox Next. That seems to work on most things.

[Emmey1]

Sorry but how do I go about doing that? Is that something I type in to pair my virgin box or an Individual app for TV 

[roy247]

I don't have a current Samsung to try it on but when you try and pair the Samsung smart remote to the 360 you put Ziggo as the manufacturer and if wants a model its Mediabox Next. You may just put it all in.

Does it allow you to do a search.

[newapollo · Accepted solution]

Another user   <<< here >>>    wanting to set up their Samsung remote with the 360 was successful by entering Pace  DCR7111  

[Emmey1]

It worked! Thank u!!

[newapollo]

Thanks for the update @Emmey1 

I'm pleased it worked but you should really be thanking the original poster on the thread I linked to.

Stay safe and take care.

[Kath_F]

Hi Emmey1, 

Thanks for your post and welcome to the forums. It's great having you in the Community. 

We're sorry to hear you were having an issue with connecting your smart remote but am glad our VIP newapollo was able to link you to a thread with a resolution. 

If you have any further issues, pop back and let us know. 

Thanks,