I am having issues while watching STV HD, the picture starts to breakup/pixelate. This is the only channel having issues, all other channels are perfectly fine.
I appreciate any help on this issue, thanks.
Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
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Thanks for posting and welcome back to the community
Sorry to hear of the TV pixelation and thanks for confirming it's only on the one channel. Is it only on certain programs or all programs on this channel?
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