S102 ERROR

[ic7462]

Hi all, I'm new here.

My TV360 box has been rebooting and I have an S102 error code after it freezes at 33% loading channels. So I have no live TV at all on my main screen.

I've tried calling VM CS but the waiting time was more than 40 mins and I have to work. I've tried using the online chat but the waiting time is more than 3 hours and if I miss them responding in their 5 minute window I have to wait another 3 hours. I've literally been trying all day.

Does anyone know how I can get VM's attention on this forum?

Thank you!

Izabela

[japitts]

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@ic7462 wrote:

My TV360 box has been rebooting and I have an S102 error code after it freezes at 33% loading channels. So I have no live TV at all on my main screen.

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Are you sure you have a TV360? I'm only asking because usually S102 is a TiVo-software error. https://www.virginmedia.com/care/tv-fault/which-tv-box 

Regardless, a rebooting box is a faulty box so you're doing the right thing in reporting it.

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@ic7462 wrote:

Does anyone know how I can get VM's attention on this forum?

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You can wait here, but it's not an immediate response - the current wait is around 2-ish days. I recommend persisting with the call queues in the meantime.

[roy247]

As japitts said it's not a 360 error number. Have you checked the service staus number 0800 561 0061 to see if there is a known area fault.

[Ernie_C]

… or run a test as per:

https://www.virginmedia.com/support/help/tv/tv-error-codes/tv-error-code/S102

[ic7462]

Thanks very much for such a swift reply japitts.

Yep it's a 360 box - I have two and one is working fine but the other is now misbehaving.

Okay then I'll have to persevere with ludicrous wait times on online chat as I just don't have 40 mins in the day to be hanging on a call queue.

Thanks again

[ic7462]

Thanks but one of 360 boxes is working fine so not an area fault

[ic7462]

Tried this Ernie but I just keep getting this (all day)

We're having some issues on our end

Allow us 30 minutes to get our diagnostics tools up and running again. Please login later and check the status of your TV service. We'll be able to help if the issue persists.

Back to TV Help home

[roy247]

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@ic7462 wrote:

Thanks but one of 360 boxes is working fine so not an area fault

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As you have 2 boxes you could try swapping the boxes around to see if the problem follows the box or it's something to do with the signals to the box.

[ic7462]

Smart idea - thank you. I'll give this a try tomorrow if I get time.

[newapollo]

Hi Izabela,

I agree with @roy247  - try swapping the boxes around.

You do have a white coaxial cable connected to the box that's getting stuck? If not that's probably why it isn't working.

You could also trying switching off the box and unplugging the white coaxial cable from the back and then switch back on again. Wait for it to get stuck on 16%, and then reconnect the white coaxial cable.